The Distillery Network Inc., doing business as American Copper Works, Prime Stills, and South Georgia Distillers Association LLC ("we," "us," "our"). These Terms apply to any order placed with us under any of these names.

Effective date:  02/17/2026

By placing an order with us, you ("you," "Customer") agree to these Terms & Conditions in full. Your order constitutes acceptance of this policy as it appears on our website on the date of your order.

At checkout you are required to affirmatively accept these Terms by checking the box labeled "I have read and agree to the Terms & Conditions, including custom-order lead times and the cancellation and chargeback policy." We record the date, time, IP address, and order number associated with that acceptance. That record is your electronic signature under the federal E-SIGN Act and is admissible as proof of agreement in any dispute, chargeback, arbitration, or legal proceeding.

If you place an order by phone, text, email, or in person, we will send you a written order confirmation containing these Terms and your estimated ship window. Your payment, or your continued acceptance of the order after receiving that confirmation, constitutes acceptance of these Terms.

All of our products are handcrafted, made-to-order copper works. Nothing we sell is pulled from a shelf. By placing an order you are commissioning a custom, hand-built item, and you acknowledge that production times vary by item, complexity, material availability, and order queue.

Every order receives a written estimated ship window. That window appears on your order confirmation email and, where applicable, on your quote, invoice, or work order. The estimated ship window stated on your order confirmation is the timeframe that governs your order. No general statement, catalog note, or website average overrides the window stated on your specific order confirmation.

Estimated ship windows are good-faith estimates based on current shop conditions. Actual times may run longer due to order volume, customization, material sourcing, supply-chain conditions, equipment or tooling requirements, or other factors.

Delay notices. If we cannot ship within the estimated window stated on your order confirmation, we will notify you in writing before that window expires. That notice will state a revised ship date and will offer you the choice to either (a) consent to the revised date and await fulfillment, or (b) cancel your order for a refund as provided in Section 6. This procedure is provided in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435, and nothing in these Terms limits the rights that Rule gives you.

You acknowledge and agree that:

• A longer-than-estimated lead time does not mean your order has been abandoned, canceled, lost, or is in default. All accepted orders are fulfilled.
• Where you have consented to a revised ship date following a delay notice, or where your order is still within its stated or revised ship window, your order is in good standing and is not "not received," "not delivered," or "not as described."
• Your remedy for an order still inside its stated or revised window is to contact us and await fulfillment, or to request cancellation under Section 6.

If you need expedited production or a firm delivery date, you must request it in writing before ordering and receive our written agreement. Absent that written agreement, no delivery date is guaranteed and time is not of the essence.

We will send you an order confirmation at the time of purchase and a shipping notification with carrier and tracking information when your order ships. Both are sent to the email address you provide at checkout. It is your responsibility to provide a working email address and to check your spam folder.

If you have any question about the status of your order, you agree to contact us directly at Owner@PrimeStills.com, or by phone or text at the number listed on our website, and to allow us five (5) business days to respond before pursuing any other remedy.

Custom and made-to-order work frequently requires tooling, patterns, dies, jigs, or material purchased solely for your job. These costs are incurred at the start of production and cannot be recovered or reused.

• Once production begins on a custom order, that order cannot be canceled except as expressly provided in Section 3 (delay notice) or Section 6.
• If a custom order is canceled after production begins for any reason other than our failure to deliver, you remain responsible for all tooling, pattern, material, and labor costs already incurred, up to the full order amount.
• Where we have quoted or invoiced tooling as a separate line item, that amount is non-refundable once tooling is cut or purchased.
• Custom orders are not eligible for return under Section 7 except where the item is defective or materially fails to conform to the written specification.

• Standard (non-custom) orders may be canceled before shipment. A 15% restocking and administrative fee applies to any cancellation made after production begins.
• Custom orders are governed by Section 5.
• Cancellation following a delay notice under Section 3 is free of charge and refunded in full, less any non-refundable tooling expressly itemized and agreed to in writing at the time of order.
• We reserve the right to cancel and fully refund any order if materials become unavailable or the work cannot be completed.

If you are not satisfied, you may return your product within 30 days of delivery for a refund, repair, or exchange, subject to the conditions below.

• Return shipping: You are responsible for return shipping on all non-defective returns.
• Defective items: If an item arrives defective or damaged, we cover return shipping and will repair or replace it at no cost to you.
• Original shipping charges are non-refundable unless the item was defective or damaged on arrival.
• Condition: Unused items returned in original, like-new condition and packaging may be eligible for a full refund. A 15% restocking fee applies to non-defective returns that have been opened, used, or are not in like-new condition.
• Excluded from return: custom orders (see Section 5); minor cosmetic or dimensional variation inherent to handmade copper; oxidation or patina change after delivery; minor transit marks.

Refund timing: After we receive and inspect your return, we will notify you by email of approval or rejection. Approved refunds are issued to the original payment method. Please allow up to 21 calendar days from approval for funds to post, depending on your bank or payment provider.

How to return or exchange:

1. Email Owner@PrimeStills.com with your order number and reason for return, and obtain a return authorization. Returns sent without authorization may be refused.
2. Ship the item using a trackable method, keeping your tracking number, to the return address we provide in your return authorization. We are not responsible for returned items lost in transit without tracking.

Title and risk of loss pass to you when your order is delivered to the carrier. We are not responsible for loss, theft, damage, delay, misdelivery, or non-delivery caused by carriers, weather, customs, or by incorrect or incomplete shipping information you provide.

Copper is a soft metal. All units are packaged securely, but minor surface marks, dents, or dings may occur in transit. These are cosmetic, do not affect function, and are not grounds for refund or return. Visible shipping damage must be reported to us in writing within 5 days of delivery, with photographs, so we can file a carrier claim.

Each unit is individually handcrafted and may vary in finish, patina, weight, dimensions, or appearance from product photos or descriptions. These variations are normal characteristics of handmade copper and are not defects. Copper naturally oxidizes and requires ongoing care; we are not responsible for polishing, oxidation, patina development, water spotting, or similar changes after delivery. Care information is available on our website or by contacting us.

• Assumption of risk: You assume all risk associated with the possession, use, misuse, storage, and installation of our products. It is your sole responsibility to operate the product safely and to research and comply with all applicable federal, state, and local laws, which vary by jurisdiction.
• Limitation: To the fullest extent permitted by law, our maximum aggregate liability arising from any order shall not exceed the amount you paid for that order. We are not liable for incidental, consequential, indirect, special, or punitive damages, or for lost profits.
• Warranties: Improper use, modification, or installation voids all implied warranties to the fullest extent permitted by law.
• Nothing in this section limits any liability that cannot be limited or excluded under applicable law.

Beyond the 30-day window, we continue to offer repair or exchange for eligible items under our Lifetime Warranty. You are responsible for shipping costs related to warranty service after 30 days. Improper use, modification, or installation voids all implied warranties to the fullest extent permitted by law.

We take payment disputes seriously and we contest improper ones.

• Contact first: You agree to contact us and allow us five (5) business days to respond and a reasonable opportunity to resolve any concern before initiating a chargeback, bank dispute, or payment claim.
• Orders in good standing: You agree that an order still within its stated or revised ship window, or in transit with tracking provided, is being performed under this agreement and is not a valid basis for a claim of "merchandise not received."
• We contest improper chargebacks: We dispute all improper chargebacks and will submit your checkout acceptance record, order confirmation, written lead time, production records, shipping confirmation, carrier tracking, and all communications as evidence that the transaction was authorized and performed.
• Breach and recovery: Initiating a chargeback in breach of this section is a breach of this agreement. To the fullest extent permitted by law, you agree to remain liable for the full order amount as a contract debt, together with the chargeback fees, administrative costs, and collection or arbitration costs we reasonably incur, and we may pursue recovery through all lawful channels.

Nothing in this section is intended to waive, and does not waive, any right you have under applicable law or under the rules of your card network. This section states your contractual obligations to us; it does not limit your issuer's authority to decide a dispute.

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict-of-law rules.

Any dispute arising from a purchase shall be resolved through binding individual arbitration administered under the Consumer Arbitration Rules of the American Arbitration Association, seated in New Hampshire, and you waive any right to participate in a class or representative action, to the fullest extent permitted by law. Either party may bring an individual claim in small claims court instead of arbitration.

If any provision of these Terms is found unenforceable, that provision is modified to the minimum extent necessary or severed, and the remainder stays in full force. These Terms, together with your order confirmation and any written quote or work order for your order, are the entire agreement between us and supersede any prior or contemporaneous understanding.

We may update these Terms at any time. The version in effect on the date of your order governs your order. We maintain dated archives of prior versions.

By completing a purchase, you accept this policy in full and agree to be bound by all of its terms.

The Distillery Network Inc. — We stand by our products, our customers, and our commitment to fairness in every transaction.

Questions: Owner@PrimeStills.com